Frequently Asked Questions
Is your information really secure?
Virtually all ecommerce website servers are attacked by thousands of hackers, trying to obtain your personal information, every single day, maybe even thousands of times per hour. We have spared no expense to ensure you that your personal information is safe with us.
We do not share our private server with any other businesses. Our server is hosted by www.Godaddy.com. You can shop at www.PaulMillerHair.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.PaulMillerHair.com is registered with the Authorize.Net Verified Merchant Seal program.
We exceed all Major Credit Cards highest security levels in protecting your information.
Phone number --954-922-9710 available:
Monday 10am-6pm
Tuesday-Friday 10am-8pm
Saturday 9am-6pm
Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.
General
The manufacturers and licensed distributors of the products and brand names being offered as part of our "Personal Shopping Services" are the owners of the registered trademarks, trade dress and copyrights in said products and trademarks. PaulMillerHair.com, being an entirely separate company, is not related to or affiliated with any of the manufacturers and licensed distributors of the products and brand names offered as part of our "Personal Shopping Services". We refuse to wholesale or retail these products to any business entity or in bulk to any party to prevent the possibility of resale through illegitimate channels. Products listed here are purchased for our "personal customers" for "personal use" only. We are a Group of "Licensed Cosmetologists" who have formed a "Personal Shopping Network". We are purchasing professional hair and beauty products and making professional recommendations on behalf of our "personal customers" only, while acting as their "Authorized Personal Shoppers" (a consumer service protected by the U.S. Federal Trade Commission). Most Orders are shipped within 2-3 business days after receipt.
Prices are rarely incorrect but we retain the right to refuse any transaction pending the correction of pricing. We will notify you of any error.
Disclaimer
The images displayed may not reflect the current packaging by the manufacturer. Often when a manufacturer re-packages their products, it may take us awhile to update the website with the image and/or description of the new product(s). Therefore, the image you see might be an image of an older product.
REFUND POLICIES
How do I return something?
Within 30 days of receiving your order, you may return all or part of it for a refund.
Before you return an item, please send an e-mail to Customer Service. We may be able to credit your account for the item without having you send it back. In your e-mail, include your order number and the reason you want to return the item (choose one of the following):
Damage
Incorrect item shipped
Dissatisfaction (please explain)
Other (please explain)
A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item.
Privacy
How We Protect Your Privacy
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.
I do not want to pay by credit card on the internet. How can I place an order?
We welcome you to order by phone Monday through Saturday at 954-922-9710, or to pay by cashiers check or money order:
1. Add all the items you would like to purchase into the Shopping Cart by clicking on the [Add to Cart] buttons beside each product.
2. When everything is in the Shopping Cart, select the shipping option that you prefer and make any changes to the quantities that you want and CLICK on the Recalculate button.
3. Now you can Print the shopping cart screen which will accurately show the total for the products and the shipping and mail a copy with your payment to:
Paul Miller Hair Studio
2019 Hollywood Blvd.
Hollywood FL 33020
4. Once we get your order and payment, we will ship your order to you with all possible speed. NOTE: if you want to pay by check there will be an additional delay in shipping until the check clears the bank.
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